Reader’s Digest Version:
Most of my offerings are not eligible for return or exchange, though if you have a problem with a purchase, I will try to make it right. Each offer should have a clear return/refund policy on the sales page, and if not, there are details below that may help. I will do my best to honor you and the purchase you’ve made, if you will do your best to honor me through the purchase you’ve made. It’s about love and reciprocity, darling. And now… the legalese….
Returns.
Our general policy lasts ten days (some cases this may be longer and will be clearly spelled out on the product page). If ten days have gone by since your purchase, unfortunately we can’t offer you a refund. A credit or exchange may be available, depending on the product page details.
To be eligible for a return of a physical item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- Coaching or design services
To complete your return, we require a receipt or proof of purchase. We can usually find your order information in our database, but it’s always faster if you can provide it for us.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@magnoliaswest.com
Sale & “Clearance” items (if applicable)
Only regular priced items may be refunded, unfortunately sale, “Clearance” or “as is” items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should contact us for shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.